Quick answer: every Le Chic hair tool bought new from lechicbeauty.com or from an authorized Le Chic retailer has a Limited Lifetime Warranty against manufacturing defects, for as long as the original customer owns the tool. Register within 14 days of purchase. Covered faults are replaced free in the first 30 days; after that, a one-time fee per tool applies (see Warranty Fees).

What "Limited Lifetime" means

"Lifetime" means for as long as the original customer owns the tool. If your model has been discontinued, we send a comparable model. It covers manufacturing defects in materials and workmanship under normal household use; it doesn't promise how long any single tool will last in use.

Who is covered

  • Tools bought new from lechicbeauty.com or from an authorized Le Chic retailer, including a gift bought there.
  • Tools bought from unauthorized sellers, including unauthorized resellers on online marketplaces, are not covered. Not sure a seller is authorized? Email hello@lechicbeauty.com before you buy.
  • Hair care products and accessories (brushes, combs, tool holders, heat mats) are not covered by the warranty.

Register your tool

Register within 14 days of purchase on our registration page, by email or in the chat on our website. Keep your order number or receipt: proof of purchase is required for warranty claims.

What a replacement costs

  • First 30 days: a covered fault is replaced free (30 days from delivery for website orders, or from the purchase date on your receipt for tools from an authorized retailer).
  • After 30 days: a one-time warranty replacement fee applies. It includes the new tool and its shipping within the contiguous US. Each tool's fee is on the Warranty Fees page.
  • Shipping a replacement to Alaska, Hawaii, Puerto Rico or Canada adds $19.99, and to Mexico $29.99. For other countries, we confirm the cost before you pay.
  • Replacements ship within one week of approval (or of payment, when a fee applies). A replacement doesn't restart or extend the original warranty period.

How to make a claim

  1. Start your claim on the File a Claim page, in the chat on our website, or by email to hello@lechicbeauty.com.
  2. Send your order number (website orders) or a photo of your receipt, and a short description of the problem with a photo or video of the fault.
  3. We tell you whether the replacement is free, or the fee, before you do anything else.
  4. Send a short verification video (10–20 seconds, one continuous take): first a piece of paper with your full name and that day's date next to the tool, then the tool unplugged and its power cord being cut. A photo isn't enough.

What isn't covered

Accidental damage such as drops and cracks, water damage, misuse or use against the instructions, commercial or salon use, repairs by anyone we didn't authorize, use at the wrong voltage or with a voltage converter or an unsuitable plug adapter, normal wear of parts such as filters, attachments and plates, cosmetic damage, cords cut or damaged through use, damage from power surges or other external conditions, loss or theft, counterfeit tools and tools bought second-hand. The full list is in our warranty policy.

Before you claim, check the simple things: plug straight into a wall outlet you know works, press RESET on a bathroom safety outlet, hold the power button for 2–3 seconds, and on dryers clean the filter at the back. Planning a trip? Read the dual-voltage guide.

Questions and answers

What does Limited Lifetime mean for Le Chic tools?

The warranty covers manufacturing defects for as long as the original customer owns the tool. If the model has been discontinued, we send a comparable model.

Which Le Chic tools are covered?

Hair tools bought new from lechicbeauty.com or from an authorized Le Chic retailer (or received as a gift from one). Tools bought from unauthorized sellers, including unauthorized resellers on online marketplaces, are not covered.

Do I need to register my tool?

Register within 14 days of purchase at lechicbeauty.com/pages/registration, by email or in the chat on our website.

Is a warranty replacement free?

Within the first 30 days (from delivery for website orders, or from the purchase date on your receipt), a covered fault is replaced free. After that, a one-time warranty replacement fee applies, which includes the new tool and its shipping within the contiguous US. Fees for each tool are on the Warranty Fees page.

Do I need proof of purchase?

Yes: your lechicbeauty.com order number, or a receipt from an authorized Le Chic retailer.

What isn't covered by the warranty?

Accidental damage, water damage, misuse, commercial or salon use, unauthorized repairs, wrong voltage or a voltage converter, normal wear of parts, cosmetic damage, cords damaged through use, power surges, loss or theft, counterfeit tools, tools bought second-hand, and hair care and accessories.