Le Chic Beauty FAQ

Question 1

Can I cancel or change my Le Chic Beauty order?

Accepted Answer

Yes. You may cancel or change a Le Chic Beauty order the same day it is placed, before it ships, by emailing hello@lechichair.com. Once shipped, orders cannot be cancelled — you may request a return/refund within 30 days of delivery.

Question 2

What should I do if an item is missing from my Le Chic Beauty order?

Accepted Answer

Email hello@lechichair.com as soon as possible and a Le Chic Beauty Customer Care specialist will help resolve it.

Question 3

How long does Le Chic Beauty take to ship an order?

Accepted Answer

Le Chic Beauty typically ships orders within 1–2 business days of purchase, with tracking. You may cancel the same day your order is placed, before it ships. Once shipped, orders cannot be cancelled.

Question 4

How do I track my Le Chic Beauty order?

Accepted Answer

Once your order ships, Le Chic Beauty emails a shipping confirmation with your tracking number so you can follow your package.

Question 5

What is the Le Chic Beauty return policy?

Accepted Answer

If your order has already shipped, you may request a return/refund within 30 days of delivery for orders placed directly with Le Chic Beauty. Return shipping is paid by the customer. A 10% restocking fee applies to unused, unopened items and a 30% restocking fee applies to used or opened items.

Question 6

Can I return Le Chic Beauty products bought from another store?

Accepted Answer

No. Le Chic Beauty products bought anywhere other than the Le Chic Beauty website follow that retailer’s own return and exchange policy.

Question 7

Do Le Chic Beauty hair tools have a warranty?

Accepted Answer

Yes. Le Chic Beauty hair tools purchased from Le Chic Beauty or an authorized retailer are covered by a Limited Lifetime Warranty once the tool is registered.

Question 8

How long do I have to register my Le Chic Beauty hair tool?

Accepted Answer

You have 14 days from the date of purchase to register your Le Chic Beauty hair tool. The warranty doesn’t apply to tools bought from unauthorized sellers.

Question 9

How do I make a Le Chic Beauty warranty claim?

Accepted Answer

Submit a warranty claim with your proof of purchase and clear photos or videos of the defect. The Le Chic Beauty Warranty Department reviews claims in approximately 3–5 business days.

Question 10

How do I care for Le Chic Beauty Remy halo hair extensions?

Accepted Answer

Wash gently with sulfate-free shampoo, condition mid-lengths to ends, air-dry when possible, and store flat or hanging to keep Remy hair smooth and tangle-free.

F.A.Q.